Privacy Policy

Who we are

At the Marbella Lyme Clinic we want to make the changes to the new data protection regulations, known as the GDPR as simplified as possible. Here below you will find all the information regarding your personal information and how and why we use and collect it. Should you have any further questions at all about it, please do not hesitate to contact us.

What personal data we collect and why we collect it

Contact forms

You may opt-in to our newsletter by saving your name, email address, in order to be contacted by our marketing department. This information is stored on a secure server and will never be sold to a third party. Your personal information is kept private and confidential and are solely used for the purpose of contacting you for clinic related updates.

We may contact you to participate in clincal/market research for the sole purpose of improving our services. This may involve providing anonymised data about our services and your experience at the clinic. To be eligible to participate in such research, you would of course have to give your consent to do so.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Medical Records

Medical confidentiality is a set of rules that limits access to information discussed between a patient and their healthcare professional. With only a few exceptions, anything that is discussed with your doctor, must be, by law, kept private between the two of you and the organization they work for. This is known as doctor-patient confidentiality.

Privacy in healthcare means that anything you tell your healthcare provider, what they write down about you, any medication you take, and all personal information collected about you, is kept private. You have a legal right to this privacy, and there are laws in place that guide clinics as to how they should collect and record such information about your health and how it should be stored. In addition, the way it is used and shared have laws.

Patients have a legal right to be able to access any information about them that constitutes part of their medical record, including notes. Records will only be forwarded to other healthcare professionals or other bodies such as hospitals with the patients’ explicit consent.

Who we share your data with

At the Marbella Lyme Clinic we do not share your personal data with any third party entitity. Your medical records may be shared with another health care provider should you consent to it. No other records are being shared.

How long we retain your data

If you sign up to our newsletter via our website, your contact information is retained indefinetly unless you sign out from the newsletter. This can be done at the bottom of each newsletter that you receive, or by simple emailing us at: info@marbellalymeclinic.com with a removal request. Your contact information will be removed within 7 days.

Medical records are retained for the duration of your time with your doctor, and up to 5 years after your leave your doctor’s practice, in the case of malpractice. Should you wish to have your records removed from our system, please contact a member of our staff.

What rights you have over your data

You have the right to obtain a copy of all the information the clinic holds about you, such as personal details, correspondence, marketing preferences, consent information, complaints, queries and of course your medical records, within a 30 day time limit and free of charge.

Additional information

How we protect your data

Our systems are encrypted and well protected in order to maximize your personal information’s safety. All external hard-disks with back-up copies of data information are locked away in a secure location.

What data breach procedures we have in place

You are entitled to know about any security breach that we have within 72 hours of it occuring. Your medical records are stored on a secure server, however, in the case of a breach, you will be notified immediately.

CCTV

If you require access to CCTV footage, please contact a member of our administrative staff at the clinic who will be more than happy to assist you in this.

In accordance with the GDPR Laws, patients will be asked to sign additional forms in the clinic to consent to the CCTV recording. We do remind patients that in the treatment room we have CCTV cameras in order to monitor the patients well-being in safety.

Children

We would like to remind parents and guardians that in accordance with the GDPR the consent for children is set at the age of 16 in the context of commercial internet services such as social networking and email updated. In this case, we will ask the parents or guardian’s consent in order to process their personal data lawfully.

Consent

You may find that in the clinic our consent forms have been updated with more simplified forms. We want to make our consent forms as specificm informed and unambiguous as possible, in order for there to be a positive opt-in. You will receive a new and updated terms and conditions page in accordance with this.

Changes to this Privacy Policy

This Privacy Policy was updated in May 2018. We may update it from time to time so we recommend that you check back here occasionally.  If we make changes we think may affect you significantly, particularly if they could have an impact on the choices you have made about marketing, we’ll provide you with a prominent notice by the most appropriate medium so you know about the changes before they happen.